Emergencies & After Hours
If at any time you are unable to make a rental payment in full and/or on time, please make immediate contact with your Property Manager.
Please note that if you are sharing the property with another person (whose name is on the Tenancy Agreement), you are both equally liable for paying the rent.
All rental payments must be made by either direct deposit or through the DEFT System www.deft.com.au Unfortunately, we cannot accept cash or personal cheques.
When you have vacated the property the condition at that time is compared to the condition at commencement and any variation (fair wear and tear excepted) will be your responsibility to reinstate.
Please review the Property Condition Report thoroughly making any additional comments you feel are necessary to accurately establish the condition of the property. It is in your best interests to ensure that it is a comprehensive and accurate description of the property’s current condition.
When you have completed the Report, please sign each page and return it within the first 7 days of your tenancy, retaining a copy for your records.
If a signed copy is not returned to this agency within 7 days and a dispute arises at the end of your tenancy, the condition of the property will most likely be assessed as that indicated on the Report completed by this office.
Your Rental Bond will be refunded to you soon after you vacate the property, provided all rent has been paid and no monies owing for cleaning or repairs.
In the event of an urgent repair required outside office hours, and your Property Manager is un-contactable, arrangement for repairs can be made directly with the trades people listed on your Residential Tenancy Agreement. Emergency contact numbers are also listed on the website.
Your Property Manager will attend to all non urgent repairs within 2 business days; however in many instances it will be necessary to obtain the owner’s approval before any work can commence.
We will contact you in advance to arrange a mutually convenient time during business hours. The purpose of these inspections is to advise the owner of the condition of the property, how it is being maintained by you, and to allow you to advise us of any repairs or maintenance you feel are needed.
Unfortunately, locks can only be changed, added to or altered after you have obtained permission from your Property Manager, and you would then need to supply us with any new keys.
In the event that you, another occupier, or visitor accidentally damages the property and rectification work is required, you may be required to pay any excess that may apply to the owner’s insurance cover.
The owner’s consent is required should you wish to sub-lease the property.
Please read below for important information relating to terminating your Tenancy Agreement.
Your Tenancy Agreement is a legal contract providing protection for both you and the owner. You can terminate this agreement in one of the following ways:
- If you intend to vacate at the end of your Tenancy Agreement you are required to give 14 days written notice to us, prior to the expiry of your agreement.
- Once the fixed term of your Tenancy Agreement has expired you must give us at least 21 days written notice in advance.
Breaking a fixed-term agreements signed from 23 March 2020
- four weeks rent if less than 25 per cent of the agreement has expired
- three weeks rent if 25 per cent or more but less than 50 per cent of the agreement has expired
- two weeks rent if 50 per cent of more but less than 75 per cent of the agreement has expired
- one weeks rent if 75 per cent or more of the agreement has expired.
- Email to email@example.com
- Fax to us on 9188 5001
- Posted to PO Box 1004, Double Bay NSW 1360
Further tenant information can be found on the NSW Office of Fair Trading website http://www.fairtrading.nsw.gov.au/.